Two SNG vans parked outside a Jewson trade store.

Bespoke Jewson launch delivers “two-fold” benefit to Newbury and Reading customers, says SNG

• 3 min read

In a move to enhance its repairs service and increase the number of first-time fixes, housing association SNG is announcing the opening of a brand new, bespoke Jewson Partnership store.

Located in Newbury, close to its Greenham Hub, the building merchant’s new store has been carefully curated by the teams at SNG and will support its in-house tradespeople with day-to-day repairs. The association’s tradespeople have designed the selection of stock on offer to ensure greater reliability around part availability and a more readily available supply of high-quality tools and hardware needed to complete repairs.

SNG anticipates the new store will help to improve the quality of service for its customers. This is because it’s expected to reduce the travel time needed to pick up parts and mean that jobs in the Newbury and Reading area are less likely to be affected by a shortage of materials.

In streamlining the process for acquiring materials, SNG also hopes to achieve efficiency and cost savings. These can then be reinvested into customers’ homes, helping to make them warmer, more energy efficient and affordable.

Commenting on the opening, SNG’s Regional Director for Localities Jaclyn Jenkins said: “Across SNG, we’ve been clear about our commitment to invest in the customer experience, and this grand opening is just one of the many ways we’re bringing this commitment to life.

“Ensuring our property services team has access to the right parts and materials will not only drive up the customer experience, but it is also expected to bring down the time it takes for us to complete a repair and the costs associated with repairs. This means that the benefits to the customers really are two-fold – as it means more reliability around repairs and any cost savings can be reinvested into their homes.”

This latest move to streamline repairs is part of a wider effort to drive up customer experience within SNG. Over the last two years the association has been changing how it works and adopted a locality model to improve how it engages with customers.