Applications closed
Thank you to everyone who applied to be part of our new Customer Influence Panel and Scrutiny Panel. We're no longer accepting applications but if you have any questions, please email engagement@sng.org.uk.
We believe the best way to improve our services is by working in partnership with you.
We’ve been working on the new Customer Engagement Framework, designed to give customers more opportunities to shape and influence our services.
After merging in October last year to form SNG, we aimed to streamline our engagement services while responding to, and meeting, new consumer standards.
A key part of getting this right was including both the customers who receive our services, and the colleagues who deliver these.
As a result, we hosted 9 workshops with customers, colleagues and panel members - with a total of 84 people attending in-person sessions. These were highly productive, sparking great conversations among attendees.
We also ran customer and colleague surveys, receiving feedback from 5,291 customers and 375 colleagues. The customer survey in particular generated valuable insights about how you want to be involved in influencing the services you receive.
To everyone who took the survey or attended an in-person session, we want to say a huge thank you for your contributions!
Our new Customer Influence Panel and Scrutiny Panel
We are now excited to announce our new SNG framework for how customers can help improve our services and hold us to account.
The two main opportunities within this framework are our new Customer Influence Panel and our new Scrutiny Panel, and we’re currently looking for customers to join these.
- Applications are open from now until Sunday 22 September.
- Each panel will have its own Chair and several Members, with the Customer Influence Panel also having a Vice Chair.
- As well as covering expenses, each of these roles are paid.
- The panels will each have approximately 4-6 meetings a year, both in-person and digitally.
Find out more about each panel and the roles you can apply for
The Customer Influence Panel consists of 12 SNG customers and is a customer-led and customer-appointed group (following the initial recruitment to create the panel).
This panel will influence and scrutinise our business performance, strategies, and policies.
Of the 12 customer members, one will be the Chair (who will also serve as an observer at the SNG Board) and another will be Vice Chair.
A Board-appointed nominee will also sit as an observer on this Influence Panel.
The Chair will be compensated £4,000 per year, the Vice Chair will receive £3,500 per year and Panel Members will each receive £3,000.
The Scrutiny Panel consists of six customers and will work independently from the Customer Influence Panel.
This customer-led and customer-appointed group (following the initial recruitment phase), will oversee scrutiny activity, carrying out dedicated reviews of specific services as requested by the Influence Panel.
This group of customers will be supported by a wider pool of more customers who will conduct ad-hoc scrutiny reviews regularly. The reviews will involve making recommendations on business improvements and the outcomes of these scrutiny reviews will be presented to the SNG Board.
An example of what this panel might do is carrying out a scrutiny review into our repairs service.
One of the six Scrutiny Panel customers will be the panel’s Chair.
The Scrutiny Panel Chair will be paid £2,500 per year, and Panel Members will each receive £1,500.
You can now apply to join either the Customer Influence Panel or the Scrutiny Panel.
- As a member, you will play a crucial role in improving our services, whether at a local level or across a broader audience, and your insights will help us improve for the benefit of all customers.
- If you’re passionate about having your voice heard, and want to influence how services are delivered, this role is for you.
Customer Influence Panel (CIP) Applications
Apply to be the Chair/Vice Chair of the Customer Influence Panel
Apply to be a Member of the Customer Influence Panel
Customer Influence Panel Terms of reference [pdf, 88KB]
Scrutiny Panel (SP) Applications
Apply for Chair/Vice Chair of the Scrutiny Panel
Apply to be a Member of the Scrutiny Panel
Scrutiny Panel Terms of reference [pdf, 86KB]
PLEASE NOTE - you may apply for both panels and for multiple positions, though successful candidates will only be appointed to one. We look forward to reading your applications.
If you’re unsuccessful for the Customer Influence Panel or Scrutiny Panel, there will still be lots of other opportunities for you to engage with us and be a resident voice in your community.
- If you are appointed to either of the panels, our Customer Engagement Team will provide support to make sure you’re successful in your role and achieve your own goals too. This will include opportunities to attend conferences and workshops with national housing organisations.
- We will also offer training, paid expenses, IT equipment, and ongoing IT support. Training will be provided during the application process, onboarding, and throughout your time on the panel.
- We are also committed to long-term training, including Chartered Institute of Housing Level 1 and Level 2 courses.
- Each position also comes with an allowance, detailed in the role profiles.
- The application deadline is 5pm on Sunday 22 September 2024.
- Interviews are expected to take place week commencing 7 October, with outcomes announced week commencing 22 October 2024. Interviews will be held online or in person at our Basingstoke or Wembley offices, with additional locations possible to suit applicants.
- Onboarding for new members will begin the week of 4 November 2024.
- The first formal meetings of the Customer Influence Panel and Scrutiny Panel will take place in January 2025.