We've combined our customer websites
You can now find all our customer information on this site. As we're still bringing services together following our merger, some content only applies to London & East or to South & West customers.
Please use our postcode checker if you're not sure which region you are in.
Enter your home's postcode, then select your address. (We won't store any information you enter here.)
Based on the address you selected:
We've identified you as a .
Please refer to information for this group of customers (where appropriate) when you're using this website.
What we do is about more than just bricks and mortar. We invest in the communities we work with and care about the people who live in our homes. We want you to be able to live happily there and build a strong and positive future.
These pages contain everything you need to know about SNG's services and how we, and our partners, can support you with a range of issues.
We’ve gathered lots of useful advice and information into topic ‘hubs’ to help you find it more easily.
The hubs include information about repairs, safety in your home, and rent and service charges.
There are also hubs about how to get help with any concerns (such as anti-social behaviour) or access money, jobs and training support.
There are also three hubs with information specific to different customers: tenants, market rent tenants, and leaseholders or shared owners.
Looking to rent or buy?
As well as people on a lower income (and registered with their local council); we offer homes to rent for over 55s (supported and extra care schemes), and shared ownership and private rent.
Repairs
Information on our repairs service plus maintenance guides and videos to help you with the upkeep of your home. There are also some pages specific to different customers.
Rent and service charges
Find out about ways to pay your rent, the differences between variable and fixed service charges, and how we calculate estimates and actual costs.
New to SNG?
Whether it’s your first day, first week or first year in your rented SNG home, it can take a little time to realise that we offer much more than just a great place to live.
Help with concerns
Get quickly to the information and links you need on issues like domestic abuse, making a complaint, avoiding scammers, hoarding and anti-social or other difficult behaviour.
Support for you
From saving money on your weekly shop to support with debt advice or getting a job, we've brought together sources of support and advice to help you face rising costs.
Information for tenants
Useful articles and links in one place if you rent a home from us through an assured, secure or fixed term tenancy.
Information for shared owners or leaseholders
In this section we’ve pulled together links to all the main articles and information that you might need if you’re a shared owner or leaseholder.
Information for market rent customers
Specific useful content and advice if you rent a home from us through private market rent.
Moving home and moving out
If you’re already a tenant and would like to move, we offer a range of options to suit your needs. If you want to move out, we take you through the process and what you need to do before you go.
Safety in your home
Important information on fire safety (including for our taller buildings), as well as more on key topics like gas, electrical safety, asbestos and water safety.
General advice
Information on other topics, such as condensation, damp and mould; home contents insurance; renting a garage and useful links about mental health.
Employment and skills
We’ve helped thousands of residents with their work goals and we can help you too: from getting into work to finding better paid work or gaining a qualification.