Customer policies

Our ASB policy offers guidance on how we will work with customers and partner agencies to minimise its occurrence and protect those who report ASB.

This policy outlines our approach to preventing and reducing the risk of harm to children and young people who are experiencing, or are at risk from abuse, harm or neglect.

We are committed to providing our customers with an exemplary service. While we endeavour to be reliable, responsive, respectful, and resourceful, we may not always meet our customer’s expectations.

This policy explains what domestic abuse is, what approach we’ll take and how we’ll respond to victim-survivor and perpetrators.

This policy sets out the type of tenancy agreement we’ll offer when letting our homes.

This policy sets out how we will let our social rent and Affordable Rent homes.