We've combined our customer websites
You can now find all our customer information on this site. As we're still bringing services together following our merger, some content only applies to London & East or to South & West customers.
Please use our postcode checker if you're not sure which region you are in.
Enter your home's postcode, then select your address. (We won't store any information you enter here.)
Based on the address you selected:
We've identified you as a .
Please refer to information for this group of customers (where appropriate) when you're using this website.
We use the rent and service charges we receive to provide a range of services for our customers and to carry out maintenance and improvements to your home and estate. That's why it’s important you keep your payments up to date.
Explore the ways you can pay your rent and service charges - including setting up a Direct Debit or paying securely online. And please don’t forget, your rent needs to be paid in advance. This means you should be paying your rent at the start of each week you’re in your home, not the end.
If you're struggling to pay your rent, please get in touch as soon as possible. It's better to deal with the problem straight away rather than letting rent arrears build up and putting yourself at risk of losing your home.
Ways to pay your rent
Find out more about the ways to pay to your rent and service charges, and where to go if you need help.
Service charges
Lots of information and links about service charges, estimates and actuals, fixed and variable charges. And what you need to do if charges change and you’re on Housing Benefit or Universal Credit.
53 weeks
Find out more about the extra week of rent to pay if you are on a weekly tenancy agreement or licence in the financial year from Monday 1 April 2024 to Sunday 6 April 2025.
Rent clear weeks
Find out more about rent clear weeks, how rent is calculated and your options for payment.
Annual rent and service charge review
We use the rent and service charges we receive to provide services and carry out improvements to your home and estate.
Struggling to pay your rent?
If you’re worried about how you’re going to cover your rent and other charges, please get in touch. We can help you set up a plan to avoid getting in to rent arrears or further rent arrears.