Do you have electric storage, panel, or immersion heaters?
Check if you have an older 'RTS electricity meter,' which uses a radio signal to switch between peak and off-peak rates. This service will end on June 30 across the UK, and affected systems may stop working. All RTS meters must be replaced. Your electricity supplier should contact you, or you can reach out to them. Learn more on the Ofgem website.
At SNG, we're more than just a landlord – we support our customers so they can thrive.
If you're struggling with debt, work, benefits, household bills or using the internet, we can help.
Speak to our friendly, trained team and explain your situation, and we will do the rest. Call 0300 5000 0926 or email supportforyou@sng.org.uk.
Alternatively, explore the topics below for more information and advice.
Struggling to pay your rent?
If you’re worried about how you’re going to cover your rent and other charges, please get in touch. We can help you set up a plan to avoid getting in to rent arrears or further rent arrears.
Debt Advice Service
SNG’s free Debt Advice Service offers free one-to-one support including help with writing off debt, obtaining charity grants, budgeting and signposting to other organisations.
Employment and skills
Are you looking for a job, would you like to undertake training or gain a qualification, or do you need some help planning the next steps of your career?
Want to find help yourself?
We've partnered with National Support Network (NSN), a free online portal that connects you to support services for any problem, quickly and easily. If you'd rather find help yourself, use NSN.
Welfare benefits and financial support
Are you unsure about which benefits and financial support you are entitled to and how to claim them? Our Customer Income Advisors can help you understand what is available.
Better Off Calculator
Answer a few simple questions and see which benefits you are eligible for and how much better off you might be in work. You can also see how changes in your household budget can affect your income.
Lower household bills
The cost of living is increasing but there is help available to lower your household bills so things are more manageable. Find out more about how to keep costs down and access support.
Getting online
If you're finding it hard to use the internet and want to improve your digital skills, we can help with training and advice. Whether it’s a refresher you need or you’re a complete beginner.
Universal Credit
Find out more about Universal Credit, who is eligible, how to claim, and how we can help you apply for and manage your benefits.
Mental health
Looking after your mental health is so important and no-one needs to struggle alone. Find lots of useful links here, and more information about accessing help from the NHS and mental health helplines.
Get your finances back on track in 2025
Join our FREE online money management workshops to improve your finances, and feel secure and on track in 2025. Run by Emma Waller, co-author of Martin Lewis' Your Money Matters textbook.