We've combined our customer websites
You can now find all our customer information on this site. As we're still bringing services together following our merger, some content only applies to London & East or to South & West customers.
Please use our postcode checker if you're not sure which region you are in.
Enter your home's postcode, then select your address. (We won't store any information you enter here.)
Based on the address you selected:
We've identified you as a .
Please refer to information for this group of customers (where appropriate) when you're using this website.
In this section, you’ll find information on our repairs service, including who’s responsible for a repair, how to report a repair to us, how to get ready for your appointment, and what to expect from our representatives and contractors.
We also have some guides and tips to help you with the upkeep of your home, such as information on how to avoid or defrost frozen pipes, and how to avoid or deal with condensation, damp and mould.
We’re still bringing our services together following our merger in October 2023, therefore you may find information about our services based on where you live. Please ensure you read the information for the region you live in. If you’re unsure which region you live in, please use our postcode checker.
Repairs information for South and West
This section has information on our repairs service for customers in the South and West.
Repairs information for London and East
This section has information on our repairs service for customers in London and East.
Got an emergency in your home?
If you need an emergency repair, we'll usually attend the same day but always within 24 hours. See which repairs we are responsible for that we class as an emergency.
Maintenance guides
Useful guides on looking after your home, such as how to avoid frozen pipes, unblocking a sink or what to do if your heating’s not working, plus advice on condensation, damp and mould.
Avoid condensation, damp and mould
More about how and why condensation forms, lots of tips on how to minimise it – and how we can help if it’s a more serious problem.
Aids and adaptations
Find out how we can help you make everyday life easier by adapting your home or installing simple aids such as handrails. There are different processes for minor and major adaptations.