Repairs information for South and West

This page applies to South and West SNG customers only

We've combined our customer websites

You can now find all our customer information on this site. As we're still bringing services together following our merger, some content only applies to London & East or to South & West customers.

Please use our postcode checker if you're not sure which region you are in.

Report a repair in the South or West of England

You can report a repairs in many ways. If you do need to report a repair, please:

  • give us your name, address and contact details
  • describe the repair you need in as much detail as possible
  • give the dates and times when someone over the age of 18 will be at home to let our operatives or contractors in.
  • let us know – or remind us – of any circumstances we should be aware of, when you call to report an emergency repair.

Please ensure you check who is responsible for the repair before contacting us. You can find out who is responsible for different types of repairs on our 'Who is responsible for the repair?' page on our website. 

As an SNG customer, you are expected to take responsibility for putting right accidental or deliberate damage to your home.

Report a repair


In this section

Find advice on emergency and other repairs, how to get ready for your appointment, how we monitor repairs, what to expect from our operatives and contractors, and our Repairs Customer Promise.

Got an emergency in your home?

Find out what to do and who to call in the event of an emergency in your home. 

Find out more

Getting ready for your appointment

How to prepare for your repair appointment, who needs to be in your home while we’re there, the importance of giving us access and checking the identity of visitors. 

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Monitoring our repairs

More about our standards and how we check repairs – including that we survey a selection of residents for their feedback every month. 

Find out more

Minor repairs and DIY

If you have a minor repair and feel able to fix it yourself, this page includes some useful DIY advice.

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What to expect from our operatives and contractors

How our in-house teams and contractors should behave and what to expect before, during and after any repairs and maintenance to your home.  

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SNG's Repairs Customer Promise

Our Repairs Customer Promise sets out exactly what you can expect from us – and what you need to do ­– so we can get your repairs done quickly and efficiently.

Find out more

Repairs responsibilities for tenants

This page explains what SNG is responsible for and what tenants in the South and West need to look after themselves when it comes to repairs and maintenance. 

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Making your own improvements

Everything you need to know about minor changes you can make to your home and what bigger ones you need to get permission for. 

Find out more

New build homes

Find information on our latest new build developments, including Carriageworks in Bristol and North Abingdon.

Find out more about our new build homes