SNG’s Repairs Customer Promise

This page applies to South and West SNG customers only

We've combined our customer websites

You can now find all our customer information on this site. As we're still bringing services together following our merger, some content only applies to London & East or to South & West customers.

Please use our postcode checker if you're not sure which region you are in.

Our repairs services cover every scenario for fixing, maintaining and improving your home – from emergency appointments within 24 hours through to routine repairs and essential annual safety checks, as well as refits like new kitchens and bathrooms.

We’ll complete all repairs to a high standard and keep you informed every step of the way, leaving you reassured that your home is always safe and secure.

Here we set out exactly what you can expect from us – and what you need to do ­– so we can get all your fixes and maintenance done quickly and efficiently.

Our service promises


Our contact and ways of working promises


Customer responsibilities