Are you in the right place?
If you're a South and West customer, you'll find the details you need to contact us on this page.
If you're a London and East customer, visit our contact us page for this region to find the details you need to get in touch with us.
Not sure? Use our postcode checker below to confirm which SNG region your home is in.
Enter your home's postcode, then select your address. (We won't store any information you enter here.)
Based on the address you selected:
We've identified you as a .
Please refer to information for this group of customers (where appropriate) when you're using this website.
Contact us online
You can report a non-emergency repair using our online repair form 
, or see the sections below about how to chat to us on Facebook, call us or write to us.
If you have an emergency repair, please call us on 0300 500 0926 instead.
- We provide a 24/7 emergency repairs service. We prioritise emergency repairs based on urgency and the risks to those in your home or to the public.
- Sometimes, we may ask to carry out a video call to assess (and possibly fix) the problem remotely. If we can't resolve the issue this way, it will still help us to understand more about the repair.
- We are sensitive to vulnerabilities so please let us know – or remind us – of any circumstances we should be aware of, when you call to report an emergency repair.
- Our Repairs Customer Promise sets out exactly what you can expect from us – and what you need to do – so we can get all your fixes and maintenance done quickly and efficiently.
We have garages to rent in Dorset, Hampshire, Oxfordshire, West Berkshire and the Isle of Wight.
Anyone can apply to rent a garage from us – not just residents. You’ll need to be 18 or over and, if you do rent a home with us, you’ll need to have a clear rent account.
If you need storage space or parking, renting a garage could be a good alternative to self storage or on street parking. We can't guarantee that our garages will be watertight though, so please bear this in mind.
Priority will be given to those who live in the area where the garage is requested.
We love hearing positive feedback about our people. Please tell us about your experience and we’ll make sure the staff member and their manager get your comments.
Customers in flats, housing for older people schemes, supported housing schemes or a house in multiple occupation, can ask us for a copy of the fire risk assessment (FRA) for their building.
Complete our contact form and a member of the team will be in touch soon.
Do you need support?
If you're struggling with debt, work, benefits, household bills or using the internet, we can offer support.
Find out more about our support services or speak to our friendly, trained team by calling 0300 5000 0926 or emailing supportforyou@sng.org.uk.
Have a concern about something?
We want to make it easy for you to know what to do if you’re facing anti-social behaviour (ASB) or other difficult behaviour.
Some problems count as ASB, others don’t, and some are criminal offences. Because of this, it’s difficult to know who to speak to for help.
This advice hub tells you more - including links so you can report the ASB if that's appropriate.
If you're concerned about a repair that you've already told us about, please email contact@sovereign.org.uk or direct message us on Facebook @SovereignNetworkGroup .
If you feel you, or someone you know, is a victim of any form of domestic abuse, or feels at risk, we can offer a range of advice and support.
Domestic abuse is unacceptable and we’ll take firm action against those responsible.
If you're concerned about grounds maintenance or a communal area, please email contact@sovereign.org.uk or direct message us on Facebook @SovereignNetworkGroup .
Find out more about our responsibilities and yours when looking after the grounds around your home that we own, as well as any communal areas.
If you're concerned about damp and mould and you've already reported it, please email contact@sovereign.org.uk or send us a Facebook message @SovereignNetworkGroup .
If you're concerned about damp and mould and we don't already know about it, please log in to your account to report it.
Learn more about condensation, damp and mould, and what you can do to avoid it.
If one of our residents commits tenancy fraud, it prevents us offering the home to those most in need.
If you're concerned about service charges, please email contact@sovereign.org.uk or direct message us on Facebook @SovereignNetworkGroup .
Find out more about service charges and how we can help if you're struggling to pay them.
We’re here to help resolve any issues as quickly as possible. Our Complaints Customer Promise gives a quick overview of how we handle concerns. It sets out clearly and simply what you should expect from us every step of the way.
You can read more about making a complaint, including our complaints policy and what happens after a complaint is logged.
Find us on social media
Find us on Facebook - chat with a member of our friendly social media team between 8am and 6pm weekdays. We aim to respond to 80% of messages within one hour during these times.
Please note that our Customer Service teams are not yet combined. If we have to pass your query on for a response, this may take a bit longer.
Go to FacebookCall us
You can call us on 0300 5000 926* and our Contact Centre is open between 8am and 6pm weekdays. Outside of these times, our Out of Hours team is available for emergencies.
We aim to answer calls to this number within two minutes but this may not be possible at particularly busy times (such as after extreme weather events).
If you are a key worker or student, please contact your local Accommodation Office.
*Calls cost no more than calls to geographic numbers (01 or 02) and must be included in inclusive minutes and discount schemes in the same way. (Calls from landlines and mobiles are included in free call packages.)
If you are a market rent customer, please call us on 0300 330 9496* during our opening hours of Monday to Friday, 8.30am to 5pm.
*Calls cost no more than calls to geographic numbers (01 or 02) and must be included in inclusive minutes and discount schemes in the same way. (Calls from landlines and mobiles are included in free call packages.)
Call usMedia enquiries
We’re happy to help with interviews, briefings, statistics, publications or any other related information.
Visit our Press office page for more details.
Email the teamOther ways to get in touch
We’re happy to arrange to see you in your own home, or another location in your community, if you need to speak to someone in person.
If you’d like to arrange a visit, please call 0300 5000 926.