Are you in the right place?
If you're a London and East customer, you'll find the details you need to contact us on this page.
If you're a South and West customer, visit our contact us page for this region to find the details you need to get in touch with us.
Not sure? Use our postcode checker below to confirm which SNG region your home is in.
Enter your home's postcode, then select your address. (We won't store any information you enter here.)
Based on the address you selected:
We've identified you as a .
Please refer to information for this group of customers (where appropriate) when you're using this website.
Contact us online
You can report a non-emergency repair using our online repair form 
, via your online account, or by emailing us at customerservice@networkhomes.org.uk.
If you have an emergency repair, please call us on 0300 373 3000 instead.
We aim to fix emergency repairs on the same day.
Emergency repairs are situations where there is a risk to someone’s health or safety, a home is not secure, or there is damage that is rapidly getting worse.
We have garages to rent in East Herts.
Anyone can apply to rent a garage from us – not just residents. You’ll need to be 18 or over and, if you do rent a home with us, you’ll need to have a clear rent account.
If you need storage space or parking, renting a garage could be a good alternative to self storage or on street parking. We can't guarantee that our garages will be watertight though, so please bear this in mind.
Priority will be given to those who live in the area where the garage is requested.
We love hearing positive feedback about our people. Please tell us about your experience and we’ll make sure the staff member and their manager get your comments.
Complete our contact form and a member of the team will be in touch soon.
Do you need support?
If you're struggling with debt, work, benefits, household bills or using the internet, we can offer support.
Find out more about our support services or speak to our friendly, trained team by calling 0300 5000 0926 or emailing supportforyou@sng.org.uk.
Have a concern about something?
We want to make it easy for you to know what to do if you’re facing anti-social behaviour (ASB) or other difficult behaviour.
Some problems count as ASB, others don’t, and some are criminal offences. Because of this, it’s difficult to know who to speak to for help.
This advice hub tells you more - including links so you can report the ASB if that's appropriate.
If you feel you, or someone you know, is a victim of any form of domestic abuse, or feels at risk, we can offer a range of advice and support.
Domestic abuse is unacceptable and we’ll take firm action against those responsible.
If you're concerned about grounds maintenance or a communal area, please email customerservice@networkhomes.org.uk or direct message us on Facebook @SovereignNetworkGroup .
Find out more about our responsibilities and yours when looking after the grounds around your home that we own, as well as any communal areas.
If you're concerned about damp and mould, please email customerservice@networkhomes.org.uk or report a repair via your online account.
Learn more about condensation, damp and mould, and what you can do to avoid it.
If you're concerned about service charges, please email customerservice@networkhomes.org.uk or direct message us on Facebook @SovereignNetworkGroup .
Find out more about service charges and how we can help if you're struggling to pay them.
We’re here to help resolve any issues as quickly as possible. Our Complaints Customer Promise gives a quick overview of how we handle concerns. It sets out clearly and simply what you should expect from us every step of the way.
You can read more about making a complaint, including our complaints policy and what happens after a complaint is logged.
Find us on social media
Find us on Facebook - chat with a member of our friendly social media team between 8am and 6pm weekdays. We aim to respond to 80% of messages within one hour during these times.
Please note that our Customer Service teams are not yet combined. If we have to pass your query on for a response, this may take a bit longer.
Go to FacebookMedia enquiries
We’re happy to help with interviews, briefings, statistics, publications or any other related information.
Visit our Press office page for more details.
Email the teamOther ways to get in touch
Our receptions at The Hive in Wembley and Ware Road in Hertford are open for appointments only. Many of our teams are not based in the office and are usually out visiting schemes, therefore they may not be available at the office unless you have scheduled an appointment to meet with them.
We’re also happy to arrange to see you in your own home, or another location in your community, if you need to speak to someone in person.
Please contact us if you'd like to book an appointment in our offices or a visit. You can contact us by phone on 0300 373 3000, email customerservice@networkhomes.org.uk, or complete our contact form .