We work with customers and partners, including the police and local authorities, to deter and resolve nuisance and anti-social behaviour in neighbourhoods. We want to make it easy for you to know what to do if you’re facing anti-social behaviour (ASB) or other difficult behaviour. Some problems count as ASB, others don’t, and some are criminal offences. Because of this, it’s sometimes difficult to know who to speak to for help.
Below, you’ll find tiles with the most common issues people face – when you click on the one that’s relevant to your problem, it will tell you:
- Whether it’s anti-social behaviour
- What you can do to help resolve the issue
- Who you need to speak to (e.g. SNG, your local authority, the police)
- How to report it to us if it is anti-social behaviour
Please note that you are responsible for making sure that you, the people living in your home, your visitors and your pets do not harass or cause a nuisance to others in or near your home. This applies to neighbouring estates or homes, footpaths, roads, communal areas, stairs, lifts, landings, entrance halls and gardens.
As we work with you to resolve your ASB issue, we will:
- agree an action plan with you
- keep in regular contact with you
- make it clear when we will next be in contact with you
- keep all information and records relating to your issue confidential
- advise you of the initial actions we will take to resolve your issue and what the expected outcome could be
There are a number of follow up actions we can take against those individuals causing nuisance and ASB. The action taken depends on the type of incident and the impact on other residents, the quality of the evidence and the availability of witnesses and their willingness to provide evidence.
Possible enforcement actions
General rented tenants
Examples of possible actions to stop anti-social behaviour include:
- Issuing a warning
- Asking customers to take part in mediation with an independent, impartial mediator who will help you to resolve your differences
- Issuing a Notice of Seeking Possession (NOSP)
- Entering into an Acceptable Behaviour Contract with the person causing the issue
- Obtaining an Injunction to stop the tenant(s) or household members causing the problems or threats
- Asking the court for a Possession Order on the property that could lead to eviction
Leaseholders
You are responsible for your tenant’s actions if you sublet your property. Examples of possible actions to stop anti-social behaviour include:
- Issuing a warning
- Asking customers to take part in mediation with an independent, impartial mediator who will help you to resolve your differences
- Obtaining an injunction to stop the tenant(s) or household members causing the problems or threats
- Issuing a Forfeiture Notice of Lease through the courts.
We encourage you to try and sort out the anti-social behaviour (ASB) issue by discussing with the person causing the problem in a calm and reasonable way. Often, you can resolve the issue quickly this way. If this doesn’t work or you feel threatened or vulnerable approaching your neighbour, you can fill out our Report ASB form 
to report it. All reports are confidential. If your issue isn’t included below, please let us know.
If you experience threatening behaviour or damage to your property, please contact your local police on 101, or report it to us. In an emergency call 999. If you witness animal abuse you can report it to the RSPCA confidentially on 0300 1234 999.
Arson and fire setting
Arson and malicious fire setting is classed as a criminal offence and should be reported to the police, but this page also explains how we can support their work - and you, if you’re affected.
Assault, violence and threats of violence
Advice on what you can do to report an assault; violent threats; gun or knife crime; hate crime; or sexual offences. We also explain more about sources of support.
Cars and vehicle issues
Our information may help to resolve problems such as abandoned vehicles, obstructive parking, people repairing vehicles or speeding/dangerous driving.
Drug use or dealing
What you can do about drug dealing or use, ‘cuckooing’ (gangs who befriend a vulnerable person and use their home as a base) and ‘county lines’ (criminals who exploit children or vulnerable adults).
Fireworks and bonfires
While we don’t class either of these as ASB, find out more about some of the legal rules around both topics and what you can do if you’re concerned.
Fly-tipping
Fly-tipping is a criminal offence and this page shares a useful link to more information on what it includes, as well as advice on where to report it (depending on who owns the land).
Graffiti
Graffiti is classed as criminal damage but how it’s dealt with, and who by, will depend on where it’s located and the nature of the graffiti, so this page gives you some useful guidance.
Noise
Many different noises can cause us discomfort. This section includes advice on general living sounds, loud music, babies crying, children playing, DIY noise and neighbours shouting or arguing.
People gathering
How this is dealt with largely depends on the circumstances and whether threats or criminal damage are involved – find out more about what you can do.
Pet and dog issues
This page gives advice on dangerous dogs, problems around persistent dog barking or dog fouling, other pet issues and who to report a problem to.
Social media and cyberbullying
This may count as ASB if someone is being harassed. This page includes some useful advice on what to do at the time, how to raise a concern and how we can support you.
Verbal abuse or harassment
Verbal abuse or harassment is a criminal offence. If you are experiencing it, find out how you can report it, as well as the support that our local team can give you.