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How can I pay my rent and service charges?
- Direct Debit
Direct Debit is the quickest and easiest way to pay because, once it's set up, your rent and service charges are automatically paid to us on a regular basis and you don’t have to think about it again. Please call 0300 5000 926 and one of the team can set up your Direct Debit over the phone. Alternatively, just print off the form [docx, 159KB]
, complete both pages in full, then take a picture and email it back to us at financerentandproperty@sng.org.uk or post it to the address on the form. If you don’t have a printer, call us on 0300 5000 926 and we’ll send the form in the post. - Your SNG account
You can pay securely online via your SNG account. When you register for an online account, you’ll be able to pay your rent or service charges online – as well as view your rent statement and balance, see tenancy information, report a repair, see what stage a repair is at and view your gas service expiry date. Please note, your pending payments will show on your account straight away and may take three to five working days to complete. - Automated payment line
You can pay using your credit or debit card at any time of day or night by calling our automated payment line on 0300 5000 926. You’ll need to use your payment pin during the call. Payments may take three to five working days to complete and calls from mobiles will be charged at your network rate. - Standing order or bank transfer
You can set up a standing order or make a bank transfer using the bank details below. Please ensure you are paying the correct rent and service charges, and use your customer or tenancy number as the reference so we can trace the payment.
Bank: Natwest
Account name: Sovereign Network Group
Account number: 65498461
Sort code: 60-15-07
- Direct Debit
Direct Debit is the quickest and easiest way to pay because, once it's set up, your rent and service charges are automatically paid to us on a regular basis and you don’t have to think about it again. Please call 0300 373 3000 and all you have to do is agree with us the amount to be collected from your account; and the regular date of payment. After that, your rent will be deducted from your account on the agreed dates. - Payment portal
You can pay through our payment portal using your rent payment card, debit card, or credit card. You'll be able to create an account where you you can set up recurring payments, save your card details (for quick and easy one-off payments), make a payment and view your payment history. To make a payment, you will need a personal email address and your payment reference number, which you can find on your account statements. We will not be able to allocate the payment to your account without it your payment reference number - if you use any other words, phrases or names for your payment reference for online payments, the payment will not reach your account with us.
You can also watch the video below for a guide on how to use our payment portal:
Your SNG account
Through your SNG account you’ll be able to access a range of online services at any time of the day. It’s a safe and secure way of contacting us, checking your account balance, paying your rent, raising a service request or just finding out information about your home.
- SNG payment app
We have an SNG payment app available for residents who have a tenancy or lease with Sovereign Network Homes (formerly known as Network Homes). It's free of charge for you to download and use to make payments to us. Through the SNG payment app, you'll be able to set up an account where you can make one-off payments, set up recurring payments, store card details (for quick and easy payments) and see your payment history. You can also make a payment as a guest without setting up an account.
You can download the SNG payment app from your Apple App store or Google Play store, just search for 'SNG Network Homes payment app'. The app is provided by PayPoint. Before you make a payment using the app, please always check that you have the latest version of the app , and update the app if an update is available. - Automated payment line
You can pay using your credit or debit card at any time of day or night by calling our automated payment line on 020 3650 4349. Alternatively, call our contact centre on 0300 373 3000, which is open 8am-6pm Monday to Friday, and select the option to make a payment. You will need a debit or credit card and your payment reference number which you can find on your account statements. You can use Switch, Connect, Visa or MasterCard to make payments over the phone and you will receive a payment authorisation code after you have paid. Please keep this safe. - Standing order or bank transfer
You can set up a standing order or make a bank transfer using the bank details below. Please ensure you are paying the correct rent and service charges, and use your payment reference number as the reference so we can trace the payment.
Bank: Barclays, St Albans
Account name: Sovereign Network Group
Account number: 53408728
Sort code: 20-05-03 - Payment card at PayPoint outlets
You can use your SNG or Network Homes payment card (payment card with a blue banner on the front) to make a payment to us at any PayPoint outlets. You can make payments of up to £500 per transaction in cash or using a debit or credit card with the payment card, and keep your receipt as proof of payment. Find your nearest PayPoint outlet.
* You can only use the payment card we issued from July 2023. This card has a blue banner on the front and can only be used at PayPoint outlets. We no longer accept payments made using the Network Homes payment card provided by allpay - this card has a purple banner on the front. If you use it make a payment to us, it may not be allocated to your account and you may end up in arrears. *
Please note:
- Your rent needs to be paid in advance. This means you should be paying your rent at the start of each week you’re in your home, not the end.
- We do not accept cheques for rent and service charges.
Need help?
If you’re worried about how you’re going to pay your rent and other charges, please get in touch as soon as possible. It's better to deal with the problem straight away rather than letting rent arrears build up and putting yourself at risk of losing your home.
There are a number of ways that that we may be able to help, including:
- setting up a payment plan
- assessing if you are entitled to benefits than you aren’t currently receiving
- helping you to make a budget
- providing support with managing and writing off debt
- exploring employment and training opportunities to raise your income.
Call 0300 5000 926 and ask to speak to Customer Accounts, who will be happy to help you work out a way forward.