Information for tenants

We've combined our customer websites

You can now find all our customer information on this site. As we're still bringing services together following our merger, some content only applies to London & East or to South & West customers.

Please use our postcode checker if you're not sure which region you are in.

This section includes extra useful information if you rent a home from SNG through an assured, secure or fixed term tenancy. From more about the differences between these types of tenancy to keeping a pet, arranging aids and adaptations or what you need to do to end a tenancy when someone dies. 

There are also articles about grounds maintenance and communal areas (how we look after the land we own and clean the shared parts of blocks of flats) and tips on looking after your home if it’s newly built, as well as more information on whether you may have the right to buy your home.

New to SNG?

Whether it’s your first day, first week or first year in your rented SNG home, it can take a little time to realise that we offer much more than just a great place to live.

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Rent and service charges

Find out about ways to pay your rent, the differences between variable and fixed service charges, and how we calculate estimates and actual costs.

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Tenancy types

Find out the difference between assured, assured short hold, fixed term and secure tenancies - and license agreements. 

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Safety in your home for tenants

Fire safety information and #GetFireSmart tips and videos for tenants - plus more about the importance of your annual gas safety check. 

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Aids and adaptations

Find out how we can help you make everyday life easier by adapting your home or installing simple aids such as handrails. There are different processes for minor and major adaptations. 

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Keeping a pet

Depending on the type of home you live in, and the type of pet you’d like to keep, you may need our permission. From cats and dogs to caged birds, hamsters, fish and poultry - find out more.

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