We provide a number of important services to keep your home safe, including fire safety, gas safety, water safety and electrical safety. We take our responsibility extremely seriously.
As well as providing you with smoke alarms, if you have an assured, secure or fixed term tenancy we check and service your gas, oil and solid fuel appliances in your annual gas safety check. We also carry out regular inspections of electrical systems.
In our blocks of flats and shared buildings, we make sure that fire risk assessments (FRAs) are up-to-date, there are appropriate smoke detectors and fire alarms, fire doors and other fire safety measures. We also regularly review any fire risks and the procedures for preventing and reporting fires.
We also communicate with customers regularly about safety and their responsibilities. You can find out more (including extra information on safety in flats and taller buildings) plus other key safety topics by using the links below.
If you’d like more advice on any aspect of safety or you have any concerns, please contact us.
Fire safety for tenants
Lots of practical #GetFireSafe advice for tenants: from monthly checks to making an escape plan and avoiding the main causes of fire, plus extra tips on safety in flats and shared buildings.
Fire safety in communal areas
If you live in a building with shared communal areas, you must make sure you keep them clear of clutter and rubbish. Our video of a corridor fire and its effects shows why this is so important.
Fire safety in taller buildings
Our hub for information about managing safety in our taller buildings, including advice for customers and more about FRAs and EWS1 forms.
Gas safety and annual safety gas checks
Why these checks are so important, how to prepare and what to expect during the appointment. We also explain what to do if you smell gas or want to fit your own gas appliances.
Asbestos
If asbestos is left undisturbed, it shouldn’t cause any health risk. Find out more about asbestos and the risks, how it’s identified and how we deal with it.
Legionella
Find out about water hygiene and safety, the legionella bacteria and simple steps you can take to reduce the risk of bacteria in the water system of your home.
Electrical safety for tenants
If you have an assured, secure, or fixed term tenancy, our responsibilities include a legal duty to check the electrical fixed wiring in your home before you move in, and throughout your tenancy.
Lifts and lifting equipment safety
To meet all our regulatory requirements and best practices, we service and maintain lifts and complete LOLER safety inspections.
Pests
Pests are vermin which can carry disease harmful to humans, and include wasps, bees, fleas, bed bugs, mice, rats, cockroaches, feral pigeons, and ants.