What to do when you move out

If you have an assured, secure or fixed term tenancy, you can let us know that you plan to end your tenancy by telling us in writing or get in touch for a form. You must give us a minimum notice period of four weeks with the notice period ending on a Sunday.

We’ll let you know when the keys need to be returned to us and how much rent you need to pay to the end of your tenancy.

We’ll also arrange an assessment inspection of your home before you move out.  During this inspection we’ll let you know of any repairs or maintenance you need to complete beforehand - to avoid being recharged. If you’ve made any alterations to the property without permission, you may be required to change something back to its original state. We'll also tell you what you need to do to leave your home in good condition.

What do I need to do before I move out?

There are several things you need to do before you move: 

• Please leave your home empty (there may be charges if we need to remove items), clean and in good condition, completing any repairs and redecoration that need doing so that we don’t need to recharge you, or stop a move to another one of our homes.
• Take gas and electric meter readings and give these to your utility supplier to finalise your energy bill for payment.
• Return all the keys – including the gas card and electric key if you have them. We’ll fit a key safe before you move out and let you know the code.
• Let us know your new address.
• Continue to pay rent until your tenancy has ended. Please make sure your rent account is clear and that you’ve paid off any other debt you have with us. If you still owe rent payments when you leave, we may have to take legal action against you.