Learn more about your Carriageworks home
As well as learning more about the services in your Carriageworks home, there's information on who to contact in the event of an emergency, safety and security features, and what to do about insurance.
When you move into your new home, you'll be given various leaflets supplied by the manufacturers and installers of the equipment in your home. Please keep all this information safe so that you can refer to it in the future and familiarise yourself with the user manuals for your appliances and heating system.
Burst water pipes or complete electrical emergencies should be reported by calling the following numbers.
For water emergencies - loss of supply, mains bursts or damage:
0345 702 3797 (Bristol Water) or 0345 600 4 600 (Wessex Water)
Electricity power cuts or dangerous situations
0800 6783 105 (National Grid - South West)
If you smell gas, please call:
0800 111999 (National Gas Emergencies)
Make sure you know where in your home the various valves and switches are situated, so that you can turn off the water or electricity in an emergency.
For emergency situations which may arise in your home relating to defects, please call 0300 5000 926. Our contact centre is open 24/7.
Your home has a Modulair Joules system which provides you with heat and hot water.
The system extracts warm air from the property and compresses it through a pump and uses the exhaust air to provide heat and hot water. As the system uses extracted heat from your home, it’s really important that you don't smoke under the extractors.
Heating
Don’t touch the controls on the front of the equipment – the most cost-effective way for you to use the heating is to leave it on all the time.
If the temperature in your flat is above 18 degrees the heating won’t be on at all - if it falls below this temperature, the heating will kick in.
You should use the Honeywell controller on the wall if you need to change the temperature but only increase it by 1 or 2 degrees in a 24 hour period.
You have one room stat on the wall to control the heating but you can also control the temperature of each radiator separately using the thermostatic radiator valves (TRV) on each radiator. There won’t be a TRV on the radiator in the room where the room stat is on the wall.
Hot water
You should be able to get two ten minute showers from your hot water cylinder before the immersion kicks in, otherwise it trickle heats the water to keep the temperature constant. It’s cheaper to not use the immersion.
The heat pump is 300% effective as it uses renewable heat from the MVHR (Mechanical Ventilation Heat Recovery) system – which means that every 1 kilowatt of electricity you use actually creates 3 kilowatts of heat energy for your home.
PG group will provide you with a video link with more detailed instructions on your heating system.
You won’t need to touch the red expansion vessel in the cupboard.
If there is an issue with the heating and hot water system, some codes might show on the unit – Code 71 for example is a blocked strainer, Code 10 is low pressure and the spanner icon means the system needs servicing. Just contact us and let us know.
We will give you a plan that shows what’s yours and what’s our responsibility to maintain.
- All flats have an integrated fridge freezer, oven, hob and extractor.
- If you are in a two-bedroom apartment, you will also have a dishwasher.
- We will give you separate information about how these will be maintained going forward.
- We have also provided you with blinds on the windows overlooking the courtyard. However, these are for you to maintain or replace.
- Your apartment has flooring throughout – we will be responsible for maintaining the flooring in the kitchen area and bathroom, but the rest of the flooring is your responsibility.
- If we need to replace items that get damaged or broken we may not be able to match them exactly to the original specification.
There is a communal satellite dish on the roof of the private blocks which provides you with a basic freeview service. This is maintained by the Management Company, Bloq.
Your block has pumps that take away foul waste and storm water. They are situated in the lower ground floor area.
Please do not put wet wipes, nappies, sanitary products or toilet wipes of any kind down the WC - only normal toilet paper should be flushed.
Putting wipes (even those that say they are flushable), sanitary products and nappies down the toilet will block the pump causing sewage to back up.
If there is a fault with the system the light on the green box will flash – please report it to us urgently.
You will have pedestrian access to the development via the security gates using the fob provided.
Please only let people in that you know. To keep the building secure, it's best if you can walk down and meet delivery drivers so they don’t have access to the whole block.
Parking spaces are not owned by SNG and can’t be allocated – they are managed by the management company, Bloq.
There are sprinklers throughout each flat which will go off in the event of a fire. Please do not turn off any of the sprinkler equipment in your home or throughout the building or you will not be protected in the event of a fire.
The water delivery/pump taking water through the building will prioritise the sprinkler in the event of a fire, so if the sprinkler is going off anywhere else in the building this will affect the water supply in your home.
The sprinklers are zoned so they will only go off in the vicinity of the fire.
There are Automated Opening Vents (AOVs) in the communal hallway that open to let smoke out of the building in the event of a fire. It's really important that you do not smoke in communal hallways.
SNG insures the building in which you live, but we don’t insure your personal contents.
You should arrange a comprehensive insurance policy to cover you for fire, burglary, break-in, storm and flood damage and other risks as soon as you move in.
Sovereign has teamed up with Thistle Tenant Risks and Ageas who provide specialist Tenants Contents Insurance policies.
This home contents insurance scheme can offer you protection for the contents of your home including cover for items such as furniture, carpets, curtains, clothes, bedding, electrical items, jewellery, pictures and ornaments. Find out more about home contents insurance.