SNG welcomes new consumer standards
SNG (Sovereign Network Group) welcomes and supports the new draft consumer standards proposed by the Regulator of Social Housing.
The four draft consumer standards set out the specific expectations and outcomes that all registered providers will be expected to achieve.
- The Safety and Quality Standard
- The Transparency, Influence and Accountability Standard
- The Neighbourhood and Community Standard
- The Tenancy Standard.
While most housing associations do a good job most of the time, we recognise that sometimes the level of services we provide drops below what our customers ought to expect. We believe these new standards will serve to ensure that as far as possible, we are held accountable for the services we provide.
It’s expected that the final set of standards will apply from April 2024:
Read our full response to the regulator’s consultation here [pdf 300kb] 