This customer-led and customer-appointed group oversees scrutiny activity, carrying out dedicated reviews of specific services as requested by the Influence Panel.
The Scrutiny Panel consists of five customers (including the Chair) and works independently from the Customer Influence Panel.
The Influence Panel is supported by a wider pool of customers who will conduct ad-hoc scrutiny reviews regularly (such as into our repairs service). These reviews will involve making recommendations on business improvements and the outcomes of each scrutiny will then be presented to the SNG Board.
Play the video below to find out more about the Chair of our Scrutiny Panel, Angie Chillingworth.
Meet the Chair - Angie Chillingworth video transcript [pdf, 76KB]
