This customer-led and customer-appointed group oversees scrutiny activity, carrying out dedicated reviews of specific services as requested by the Influence Panel.
The Scrutiny Panel consists of five customers (including the Chair) and works independently from the Customer Influence Panel.
The Influence Panel is supported by a wider pool of customers who will conduct ad-hoc scrutiny reviews regularly (such as into our repairs service). These reviews will involve making recommendations on business improvements and the outcomes of each scrutiny will then be presented to the SNG Board.
Meet the Chair
Get to know the leadership behind the Scrutiny Panel by watching the video below about the Chair, Angie Chillingworth.
0:00 My name is Angie Chillingworth, I'm chair of the Scrutiny panel and I'm also an SNG customer.
0:06 So I'm really excited to meet the new people that are joining the panel and exploring what skills they've got, so that we can actually improve how scrutiny works - for both Sovereign and for the customer - as an outcome.
0:20 I joined the RBP or Resident Board Partnership in 2021.
0:27 Although I I stayed doing that for about 18 months.
0:30 I felt it really wasn't using my skills for the best and, being a nosy lady, I thought the scrutiny panel would be better for me and I felt that I had enough knowledge but still eager to learn and actually take it forward.
0:44 So that's why I thought I'd like to improve how scrutiny works.
0:49 I think in the past it's always been a bit low and people's thoughts.
0:54 I want to bring it up to make sure that the voice of residents are heard and the customer are heard, but also allows for effective change if need be in the process or service delivery or even as far as improving things for the staff of SNG as well, because that's really important to me as well.
1:13 It's been nice to meet new people and to see what's coming up ahead.
1:19 I think it's going to be some really good times ahead, so.
